Terms of Service

Version 2.0 — effective from: 19 March 2026

1. Introductory Provisions

These Terms of Service (hereinafter: "Terms") govern the relationship between the service provider Klemen Kraigher Mišič, s.p., Poljanska cesta 19, 1000 Ljubljana, Slovenia, tax number: 29576393, registration number: 9892834000 (hereinafter: "Provider") and any natural or legal person who registers on the dpopilot.eu web platform or uses the services accessible through this platform (hereinafter: "User").

The dpopilot.eu platform (hereinafter: "Platform") is a GDPR research and document generation service powered by artificial intelligence, intended for Data Protection Officers (DPOs), lawyers and compliance professionals in the EEA.

By registering on the Platform or by subscribing to a service, the User confirms that they have read, understood and agreed to these Terms. If the User does not agree, they may not use the Platform.

2. Definitions

  • Platform: the dpopilot.eu web application, including all subpages, APIs and related services.
  • Services: all functionalities of the Platform, including the GDPR regulatory search tool, document generation (DPIA, LIA, legal opinions, privacy policies, etc.) and all other services accessible through the Platform.
  • User Account: an individual account created upon registration, enabling access to the Services.
  • Subscription Plan: the selected service plan (e.g. Explorer, Professional), which determines the scope of access and the number of queries.
  • Query Credit: a unit consumed with each query or document generation on the Platform.
  • AI-Generated Content: all results, documents, responses, analyses and other text generated by the Platform using artificial intelligence technologies.
  • Trial Period: a period of free use with a limited number of query credits.

3. Registration and User Account

3.1 Mandatory Registration

Access to the Platform's Services — including the trial period — requires registration. Registration is mandatory for the following reasons:

  1. identification of the User for the purposes of performing the contractual relationship and issuing invoices;
  2. prevention of misuse of the Services, including unauthorised consumption of query credits, automated access (scraping) and other forms of abuse;
  3. ensuring traceability of use for the purposes of billing, support and dispute resolution;
  4. fulfilment of the Provider's legal obligations (tax legislation, electronic commerce legislation).

3.2 Registration Process

The User may register by entering an e-mail address and password, or by using the "Sign in with Google" feature. Upon registration, the User must provide truthful and complete information. The use of false identities or data of third parties without authorisation is prohibited.

3.3 Account Security

The User is responsible for safeguarding their login credentials. All activity carried out through the User Account is attributed to the account holder. The User must immediately notify the Provider of any unauthorised access or suspected misuse.

3.4 Account Deletion

The User may request deletion of their account at any time through the Platform settings or by written request to the Provider's e-mail address. Upon deletion, data is handled in accordance with the Platform's privacy policy.

4. Services and AI-Generated Content

4.1 Description of Services

The Platform enables searching of GDPR regulatory frameworks across 29 EEA countries, generation of documents using artificial intelligence and other related services. The Provider reserves the right to supplement, modify or discontinue Services at any time.

4.2 Nature of AI-Generated Content — Essential Notice

The User expressly acknowledges and agrees that:

  1. AI-Generated Content does not constitute legal advice. The Platform uses artificial intelligence technologies (large language models — LLMs) that generate text based on statistical patterns. The output does not constitute legal advice, a legal opinion or any professional service that would substitute the judgement of a qualified lawyer or DPO.
  2. AI makes mistakes. Artificial intelligence can and does make errors, including but not limited to: incorrect citation of legal bases, articles of legislation and case law (so-called "hallucinations"); incorrect or incomplete interpretation of legal norms; outdated information that does not reflect currently applicable legislation; substantively inconsistent or contradictory statements; and omission of material aspects or provisions.
  3. Content requires professional review. Every document, response or analysis generated by the Platform must be reviewed and verified by a qualified professional before being used in practice. The use of AI-Generated Content without professional review is at the User's sole risk.
  4. The Provider assumes no liability for content. The Provider does not warrant the correctness, completeness, accuracy, timeliness, legal compliance or suitability of AI-Generated Content for any purpose. The Provider assumes no liability for any damage arising directly or indirectly from the use of or reliance on AI-Generated Content.
  5. AI is not a substitute for professional judgement. The Platform is designed as an auxiliary tool for professionals, not as a substitute for professional judgement. Automatically generated content is a starting point that the User must critically evaluate, verify and adapt as necessary.

4.3 Limitations of Accuracy

Notwithstanding the Provider's reasonable efforts to ensure the quality of databases and algorithms, the User expressly acknowledges that:

  • the database may not contain all relevant regulations, guidelines, opinions or decisions for a given jurisdiction;
  • legislation, case law and guidelines may change more rapidly than they can be incorporated into the Platform;
  • automated translation of legal texts may introduce inaccuracies or incorrect nuances;
  • query results may vary at different points in time, even for identical inputs;
  • the quality of generated documents also depends on the quality and accuracy of the User's inputs.

4.4 Reiteration of Notice

For the avoidance of any doubt: the Provider expressly and entirely excludes any and all liability for content generated by the Platform. The use of AI-Generated Content for making legal, business or regulatory decisions without independent professional review is at the User's sole and exclusive risk.

5. Subscription Plans and Pricing

5.1 Subscription Plans

The Provider offers subscription plans with varying scope of access. Details of each plan (scope of jurisdictions, number of queries, document discounts, etc.) are published on the Platform website and may be changed in accordance with Article 5 of these Terms.

5.2 Prices

All prices are stated in euros (EUR) and do not include VAT, unless expressly stated otherwise. The Provider is identified for VAT purposes as a small taxable person (mali davčni zavezanec) under Article 94 of the Value Added Tax Act (ZDDV-1).

5.3 Price Changes

The Provider reserves the right to change the prices of subscription plans and individual services. The User will be notified of any price change at least 30 days before the new prices take effect. If the User does not agree with the change, they may cancel the subscription before the start of the next billing period.

6. Discounts

6.1 Annual Subscription Discount

A User who enters into an annual subscription (payment for 12 months in advance) is entitled to a discount in the amount published on the Platform website at the time of subscription. The annual subscription is billed as a single payment for the entire period and is non-refundable, except in cases specified in these Terms or as required by applicable law.

6.2 Discount for Agreement to Use Data for Model Improvement (Training-Data Opt-In)

The User may enter into an agreement to allow pseudonymised data from their queries to be used for the purpose of improving the quality of the Platform's AI models (hereinafter: "Training-Data Opt-In"). In this case, the User is entitled to an additional discount in the amount published on the Platform website.

The Training-Data Opt-In constitutes a separate contractual arrangement between the User and the Provider, distinct from any data protection consent under Article 6(1)(a) of the GDPR. The legal basis for data processing under this arrangement is Article 6(1)(b) GDPR (performance of a contract) or, where applicable, Article 6(1)(f) GDPR (legitimate interests). The following conditions apply:

  1. participation in the Training-Data Opt-In is entirely voluntary and does not affect access to the Services or their quality;
  2. the User may opt out of the Training-Data Opt-In at any time by cancelling the relevant subscription add-on or terminating the subscription, in which case the discount ceases to apply from the first subsequent billing period;
  3. only pseudonymised data is used for the purpose of model improvement — personal data of the User, or data that would allow identification of any natural or legal person, is not used;
  4. details regarding pseudonymisation and data processing are described in the Platform's privacy policy;
  5. the Provider does not guarantee that the User's data will actually be included in the training process — the decision on inclusion rests with the Provider.

6.3 Combination of Discounts

Discounts under this Article may be combined, unless expressly stated otherwise on the Platform website. The amount of each discount is determined on the Platform website and may be changed in accordance with these Terms.

7. Payment

7.1 Payment Method

Payments are processed through the payment service provider Stripe Technology Europe, Limited (Ireland). The Provider does not store Users' payment card details.

7.2 Billing Period

Monthly subscriptions are billed monthly; annual subscriptions are billed as a single payment upon subscription or renewal. The billing period commences on the date of subscription activation.

7.3 Non-Payment

In the event of non-payment, the Provider has the right to temporarily disable access to the Services. If the User fails to settle the outstanding amount within 15 days of receiving a payment reminder, the Provider may unilaterally terminate the subscription. The Provider reserves the right to pursue collection of outstanding amounts, including statutory default interest.

7.4 Refunds

Refunds for unused portions of a monthly subscription are not provided, except as required by applicable law. The same applies to annual subscriptions, unless otherwise required by law.

8. Trial Period

The Provider may offer a free trial period with a limited number of query credits. All conditions applicable to paid Services, including limitations of liability and notices regarding AI-Generated Content, apply to the trial period.

The trial period is intended for evaluation of the Service. The Provider reserves the right to limit the number of trial periods per User, IP address or organisation, and to deny access in the event of suspected misuse.

9. Intellectual Property Rights

9.1 Provider's Property

The Platform, including all source code, algorithms, databases, design, trademarks and other elements, is the property of the Provider or its licensors. The User is granted a non-exclusive, non-transferable, revocable right to use the Platform in accordance with these Terms.

9.2 AI-Generated Content

The User acquires the right to use AI-Generated Content generated within the scope of their User Account for their own business or professional purposes. The Provider does not assert copyright over AI-Generated Content, but does not warrant that such content does not infringe the rights of third parties.

9.3 Prohibitions

The User may not:

  • disassemble, decompile or reverse-engineer the Platform or any of its components;
  • copy, distribute or sublicense the Platform software;
  • access the Platform by automated means (bots, scrapers) without the Provider's written permission;
  • systematically download or reproduce databases or substantial parts thereof;
  • resell, broker or sublicense the Services or AI-Generated Content to third parties as one's own service.

10. Limitation of Liability

10.1 General Limitation

To the fullest extent permitted by applicable law, the Provider shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profit, loss of data, loss of business opportunity, cost of substitute services or any other damage arising from the use of or inability to use the Platform or AI-Generated Content, regardless of whether the Provider was advised of the possibility of such damage.

10.2 Exclusion of Liability for Content

The Provider expressly and entirely excludes any and all liability for:

  1. the correctness, completeness, accuracy, timeliness or legal compliance of AI-Generated Content;
  2. decisions, actions or omissions of the User or third parties based on AI-Generated Content;
  3. damage arising from errors, inaccuracies, deficiencies or "hallucinations" of artificial intelligence;
  4. damage arising from outdated, incomplete or incorrectly translated legal information;
  5. the compliance of generated documents with the requirements of any specific jurisdiction or supervisory authority;
  6. any loss arising from the User's reliance on AI-Generated Content without independent professional review.

10.3 Maximum Liability

In any event, the Provider's aggregate liability for all claims in connection with the Platform and the Services shall be limited to the amount paid by the User to the Provider in the 12 months preceding the event giving rise to the claim, or EUR 100, whichever is greater.

10.4 Exceptions

The limitations of liability set out in this Article do not apply in cases of wilful misconduct or gross negligence on the part of the Provider, or where such limitations are expressly prohibited by applicable law.

11. Service Availability

The Provider endeavours to ensure uninterrupted availability of the Platform, but does not guarantee 100% uptime. The Provider is not liable for interruptions or reduced performance resulting from maintenance, software errors, force majeure, acts of third parties or circumstances beyond the Provider's control.

The Provider reserves the right to temporarily suspend the Services for the purposes of maintenance, upgrades or security measures, and will notify Users in advance of scheduled interruptions where reasonably practicable.

12. Data Protection

Data processing is governed by a separate Data Processing Agreement where applicable.

The User is responsible for ensuring that they do not include personal data of third parties in queries or inputs on the Platform, unless there is an appropriate legal basis and it is in accordance with applicable data protection law. The Provider assumes no liability for infringements arising from the input of personal data by the User.

13. Confidentiality

The Provider shall treat the content of the User's queries as confidential and shall not disclose it to third parties, except to the extent necessary to provide the Services (e.g. forwarding queries to OpenAI, Inc. (USA) — privacy policy: https://openai.com/policies/privacy-policy — acting as sub-processor for AI query processing) or where required by law.

Where the User has entered into a Training-Data Opt-In arrangement (Article 6.2), the confidentiality obligation does not apply to the pseudonymised portion of the data, insofar as this is necessary for the purpose of model improvement.

14. Breach and Termination

14.1 Breach by the User

In the event of a breach of these Terms, the Provider has the right to notify the User in writing and set a reasonable deadline for remedying the breach. If the breach is not remedied within the set deadline, or if the breach is serious (e.g. misuse, unlawful use), the Provider may immediately suspend or permanently disable the User Account.

14.2 Subscription Cancellation

The User may cancel a monthly subscription at any time, effective at the end of the current billing period. Annual subscriptions may be cancelled effective at the end of the current annual period. The Provider may cancel a subscription with 30 days' notice.

14.3 Consequences of Termination

Upon termination of the subscription or deletion of the account, the User loses access to the Platform's Services. The Provider is not obliged to retain or deliver data stored within the User Account, except where required by applicable law. The User may exercise their right to data portability in accordance with applicable data protection law before account deletion. The User should export all necessary data in a timely manner.

15. Amendments to the Terms of Service

The Provider reserves the right to amend these Terms. The User will be notified of any amendment at least 30 days before the new Terms take effect, by e-mail or by notification on the Platform.

If the User does not agree to the amended Terms, they may cancel their subscription before the new Terms take effect. Continued use of the Platform after the new Terms take effect constitutes acceptance of the amended Terms.

16. Final Provisions

16.1 Governing Law

These Terms shall be governed by the laws of the Republic of Slovenia. Notwithstanding the foregoing, consumers habitually resident in another EU Member State retain the protection of mandatory provisions of the law of their country of habitual residence.

16.2 Dispute Resolution

The parties shall endeavour to resolve any disputes amicably. If amicable resolution is not possible, the competent court in Ljubljana shall have jurisdiction.

16.3 Consumer Protection

Where the User is a consumer within the meaning of the Consumer Protection Act, these Terms do not affect the rights afforded to the consumer by applicable consumer protection legislation, including the right to withdraw from a distance contract within 14 days of conclusion (Article 43č ZVPot-1), except where the service has been fully performed at the consumer's request before expiry of the withdrawal period.

16.4 Online Dispute Resolution

Consumers may initiate out-of-court dispute resolution proceedings through the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

16.5 Severability

If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

16.6 Entire Agreement

These Terms, together with the privacy policy ("Personal Data Processing Information") and the price list published on the Platform website, constitute the entire agreement between the Provider and the User with respect to the use of the Platform and the Services.

Ljubljana, 19 March 2026

Klemen Kraigher Mišič, s.p.